This Privacy Notice explains how The Local Care collects, uses, and protects personal information when you interact with our services or website.
As part of providing high-quality care and support, we may collect and process the following information:
Name
Address
Email address
Telephone number
Emergency contact details (e.g. next of kin)
Where necessary, we may process sensitive personal data (such as health or care-related information) in order to provide our services and meet legal obligations.
When you visit our website, we may automatically collect:
IP address
Browser type and version
Pages visited and time spent on the site
General usage data to help improve performance
We process personal data in accordance with the Data Protection Act 2018 and UK GDPR.
Our lawful bases include:
Legal obligation – to comply with health and social care regulations
Contract – to deliver agreed services
Consent – where you have given clear permission
Legitimate interests – to operate and improve our services
We collect and use your data to:
Provide and manage care services
Maintain necessary contact and emergency details
Respond to enquiries
Improve our website and services
Comply with legal and regulatory requirements
We may collect data through:
Face-to-face interactions
Telephone calls
Emails
Our website (e.g. contact forms)
Application forms and digital systems
Post
We only share personal data where there is a lawful basis to do so. This may include:
Healthcare professionals (e.g. GPs, hospitals, pharmacies)
Social workers and NHS services
Local authorities
Trusted third parties supporting our services
Law enforcement or regulatory bodies where required
We do not sell or rent your personal data.
We take appropriate technical and organisational measures to ensure your data is:
Kept confidential
Stored securely
Accessed only where necessary
While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure.
We retain personal data only for as long as necessary and in line with NHS records management guidance and legal requirements.
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict processing
Object to processing
Withdraw consent at any time (where applicable)
Request data portability
We may need to verify your identity before processing certain requests.
Our website uses cookies to enhance your experience and collect information about how visitors use the site.
You can manage your cookie preferences at any time via our website cookie banner.
Please note that disabling cookies may affect website functionality.
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies separately.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
If you have any questions about this Privacy Notice or wish to exercise your rights, please contact:
The Local Care
130 Blakiston Street
Fleetwood
Lancashire
FY7 6LQ
01253 874056
contact@thelocalcare.co.uk
We may update this Privacy Notice from time to time. Please check this page periodically for any changes.
